Just Voice or Unified Communications?

Posted by Liz Sujka on 8/26/16 9:23 AM

Your phone system is a lifeline to your customer base - that idea is well understood.  In todays phone market the next question is, "Do I need Unified Communications or do I just need a voice solution?"   In order to be able to answer that question, let's ask ourselves - what is unified communications  (UC)?"

 

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Lesson by Ronco: An Interns Perspective

Posted by Courtney Black on 8/10/16 12:40 PM

This blog has been the hardest to write for me by far. Not the ones about all the telephony and SIP trunks and unified communication, but the one that I am talking about my summer experience in Tonawanada, NY.

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Topics: Insider

5 Ways Unified Communication Improves Contact Centers

Posted by Courtney Black on 8/2/16 1:06 PM

Did you know that unified communications (UC) has the ability to break down all walls of communication within an organization- especially when used in a contact center? Implementing UC in a contact center increases agents ability to meet the customer needs by 78%. Transform your current contact center to better utilize your human capital and reach problem resolution faster.

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Topics: Unified Communications, Contact Center

The Culture of Commitment

Posted by Liz Sujka on 7/29/16 11:30 AM

I have spent a great deal of time here at Ronco. I have had the opportunity to work with some pretty amazing people. Having held many roles, I feel compelled to share some of my favorite behind the scenese reasons that differentiate our service.  

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Pros and Cons: On-Premise Phone Systems

Posted by Courtney Black on 7/28/16 12:09 PM

On-premise phone systems are sometimes what people refer to as a PBX system. Basically an on-premise system references the location where the Central Processing Unit for the system is located.  It also indicates that the system is owned and maintained within the user's infrastructure. Before deciding whether or not an on-premise phone system is the best plan for your business it is best to take a look at the pros and cons.

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Topics: Telephony