The Essentials Guide to Understanding Business Communications: Part II

Posted by Morgan Hurley on 4/17/17 12:37 PM

Now that we understand what types of communications are foundationally important in today's business environment - voice, video, and data (Part l of lV blog series) we need to further understand functional methods available for delivery.  It is essential to recognize that every organization has unique requirements that may or may not require a customized solution.  Knowing the advantages and disadvantages for each delivery architecture is the best way to begin the analysis of which of solution is best for your needs.   

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Topics: Insider, Telephony, VoIP Solutions

The Essentials Guide to Understanding Business Communications: Part I

Posted by Morgan Hurley on 4/12/17 11:42 AM

It is clear that many trends in business are changing as time goes on and as technology evolves. With change becoming a constant, how we communicate with one another is also in flux. Keeping in touch with new ideas is not only necessary to set you apart from your competiton, but to bring these new innovations to your customer experience. In the first part of our series, we will discuss the 3 most common types of communication in the workforce--Voice, Data, and Video

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Topics: Unified Communications, UC Features, Networking Solutions

The Essential Guide to Understanding Business Communications: Intro

Posted by Morgan Hurley on 4/10/17 12:42 PM

Telephony has grown and expanded in ways that we never thought possible.  To add to that thought, here is a quote from an ad that appeared in the 1916 Literary Digest on June 24th, "Business executives are rapidly awakening to the imperative need for a better business telephone, to the necessity for a more efficient method of constant and perfect intercommunication between the individuals and departments of their own organization." Our wise elders were already finding the advantages of adapting the technology of the day into their organizations changed workflow and delivered results directly to their bottom line.   

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Topics: Telephony, telephony migration, Millennials, Technology

Protecting Your Brand Through Your Phone System

Posted by Liz Sujka on 4/4/17 10:31 AM

Brands take time to build, make sure your communications system protects your investment. Don't let your employees walk off with your customers and profits.
As a business you work very hard to build and protect your brand.  Everything you do, is a part of your brand; from your logo all the way to the clothing that your employee's wear.  It is your image and likely the singular most valuable asset to your organization.  "Now, what’s that have to do with a phone system?"  You may ask...
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Topics: Unified Communications, how UC can benefit your organization, Customer Service

How Do I Know If It's Time To Upgrade My Business Phone System?

Posted by Steve Gleason on 3/23/17 2:13 PM

 “My dial tone sounds fine, the phone rings, it’s paid for, we invested in the best.” Is what most of you are saying to yourself but that phone system was the "best" five years ago. Think about how far your cellphone has come in the last 3-5 years... it is no different for how far the business phone system has come.

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Topics: Insider, Telephony