Quick Primer on VoIP & the Net Neutrality Debate

Posted by Emmi Sauls on 12/8/17 10:15 AM

If you've been following the net neutrality debate, you know that the FCC is currently moving to repeal the existing rules for internet delivery, also known as net neutrality. It is important that you know what this means for your business VoIP phone system- start thinking higher telecom expenses.

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Topics: VoIP, Hosted, VoIP Solutions

Solution Spotlight: Avaya IP Office Platform

Posted by Emmi Sauls on 8/22/17 3:18 PM

With user experience at the root of business success, it is more imperative than ever to optimize customer and employee satisfaction. 2 out of every 5 of your customers will make the move to your competitor based solely on their superior customer service even if that means settling for an inferior product or service. It's easy to boost that satisfaction, strengthen customer relationships and empower employee productivity with the implementation of the right technology solutions. Turn customer engagement into YOUR competitive advantage with the Avaya IP Office Platform.

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Topics: VoIP, Telephony, Avaya IP Office

5 Components to Consider When Evaluating your Business Phone System

Posted by Courtney Black on 7/13/17 2:33 PM

During your day to day business operations what's something that's consistantly passing through your mind? - The answer to that is definitley based on how well your business is performing and how much money you are making....not how well your phones are functioning. The only time businesses seem to worry about their phone system is, when it's not working.  Often times, we just put up with the occational extention not functioning or create a work around for the system not doing what we need it to do becuase, it is a lot of work and a lot of money to get a new system - Right?  Well, the bottom line is, if you haven't looked into a new system or contacted a vendor to look into it for you, it can likely cost you more than you think.   

 

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Topics: VoIP, Telephony

When to Choose VoIP vs. UC

Posted by Morgan Hurley on 5/30/17 1:50 PM

 

Legacy telephony has long been the root of our communications system for generations. Needless to say, there is always room for improvement and for change. As time has gone on and as technology has proven to be a significant influence over our lives, there has been many changes in how our communications are delivered and how they serve us. VoIP (Voice over Internet Provider) and Unified Communication (UC) represent two of these changes that have had impacted our daily communications with one another. Since business has moved past legacy telephony, it will be necessary to consider these solutions. So how are you supposed to know which way to go? It is important to get outside of your office and consider not only the needs of the business needs, but also the culture that supports it. 

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Topics: VoIP, Unified Communications, Networking Solutions

Why You Should Finance Your Telecom

Posted by Emmi Sauls on 1/20/17 2:10 PM

Financing isn't anything new- we know you can finance your car, your credit card bills, and your home. But did you know that you can finance your telecom? This means that making the switch to a newer or upgrading to a more customizable business telecommunications solution doesn't have to cost you big money.

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Topics: VoIP, Telephony, telephony migration, signal strength

VoIP Security Threats - What can I do?

Posted by Liz Sujka on 11/29/16 9:08 AM

There's no question that there are benefits to moving to VoIP.  Cost savings is one of the major drivers for this transition to a converged network.  Other movations are flexibility, scalability, and feature sets that a network managed telephony platform can provide, but... IS VoIP SECURE?

"The security threats cause even more concern when we think that VoIP is in fact replacing the oldest and most secure communication system the world has known - POTS (Plain Old Telephone System)."

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Topics: VoIP, Telephony