Transition to VoIP- What's the cents?

Posted by Christina Aguglia on 26/10/16 01:26 PM
Christina Aguglia

In many ways transitioning to VoIP can lower communications cost while adding to the bottom-line, increasing productivity, and enhancing user experience. Implementing VoIP as a seamless singular platform into your communications systems improves connectivity amongst all users from new millennials in the workforce to veteran users.

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Using an older technology such as PSTN will inevitably make your business run into 4 main problems sooner than later. Never fear - upgrading to a VoIP system can solve all these problems! Common issues are:

  1. Limited Scalability & Capacity 

    Good news is your company is growing. The bad news is your business has likely outgrown its infrastructure. This means its going to need a system that has the capabilities of handling added call volume, extensions, and data transfer. With a traditional system adding new office locations can be a nightmare. Unless you have VoIP, then there is no extra hardware needed because your employees are on the same IP network- saving you time and money! With a traditional system, adding new lines for employees can take several weeks to install. With a VoIP system the process takes just minutes. 

  2. Inadequate Features & Functionality

    The ability to route customers to the correct department without playing phone tag is a crucial business function! Why you ask? Simple, companies with VoIP phone systems have the ability to enable Unified Communication tools. UC delivers a common set of communications tools that can allow your users to speed up their ability to communicate.  Creating the potential for superior customer service. Instant messaging, presence indicators, video chat, and screen sharing are features that enhance the customer experience and boost user productivity by 35%! Without a VoIP system these features aren't even be an option :(  

  3. Obsolete Hardware & Support

    As newer, cutting edge technology becomes available antiquated business phone systems become end of life. A typical problem that arises with having a legacy system is the difficulty in finding parts. Making the cost of repairs and maintenance overwhelming. In addition to the cost of support, the technicians trained on these older systems are retiring and skill is becoming harder to find and expensive to hire.

  4. Monthly Charges

    Every business's prime directive is to make money.  That monthly phone bill that vaguely resembles a hard copy of war and peace isn't adding to your bottom line.  With hidden service fee's, taxes, and long distance costs, switching to VoIP can result in a substantial monthly communications savings. Choosing a Hosted VoIP Solution can even provide you with a full feature phone system that can be installed and running within hours and with no up front hardware costs. 

The Cost Savings Are Significant:

  • Companies estimate the savings produced by easier move/ add/ changes at $50 per user per year.
  • On-demand audio conferencing is cutting conferencing costs in half and saving $96 to $120 per user each year.
  • For virtual office workers, VoIP cuts telecommunications costs by 60%. Because all calls are carried “on net” over the MPLS network. That saves, conservatively, $20 a month per employee.
    • Softphones that cost $50 enable employee’s laptops to double as full-featured phones, this could replace desk phones and save several hundred $$$.
  • In new installations, eliminating separate telephone cabling can save $40 to $90 per user.
  • VoIP on average reduces the number of ports allocated per user, delivering a 25% saving in that area.


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