You are in the market to upgrade your company's business communications system, so that means you're doing your research- Which solutions will enable your current users to do more with less? What does the budget allow? Which provider will ensure these needs are met, under budget and will support you after? Woaahh. This process is an investment in not only time and money, but in your people and how they work. It will ultimately streamline business workflow, reduce the IT department's workload and lower cost of operations… who doesn't want that?