This next topic in our series will shed light on the adoption styles of this application based technology. In the past, the phone system came with a list of features that it was capable of performing. Today, applications can represent the features and can be brought into an organization in an ad-hoc implementation. Meaning if there is a need, an application can be brought in to solve that specific issue. That structure can make sense for an organization especially if it is smaller, but as it grows, ad-hoc delivery can cost more than you would think. Costs associated to employee training, fractured business processes and never ending monthly charges, all can impact the bottom line. However, it is important to know your options and choose the best way for you to manage your services and how this management will benefit you and your business down the line.
Now that we understand what types of communications are foundationally important in today's business environment - voice, video, and data (Part l of lV blog series) we need to further understand functional methods available for delivery. It is essential to recognize that every organization has unique requirements that may or may not require a customized solution. Knowing the advantages and disadvantages for each delivery architecture is the best way to begin the analysis of which of solution is best for your needs.
It is clear that many trends in business are changing as time goes on and as technology evolves. With change becoming a constant, how we communicate with one another is also in flux. Keeping in touch with new ideas is not only necessary to set you apart from your competiton, but to bring these new innovations to your customer experience. In the first part of our series, we will discuss the 3 most common types of communication in the workforce--Voice, Data, and Video
Telephony has grown and expanded in ways that we never thought possible. To add to that thought, here is a quote from an ad that appeared in the 1916 Literary Digest on June 24th, "Business executives are rapidly awakening to the imperative need for a better business telephone, to the necessity for a more efficient method of constant and perfect intercommunication between the individuals and departments of their own organization." Our wise elders were already finding the advantages of adapting the technology of the day into their organizations changed workflow and delivered results directly to their bottom line.