Contact Center Solutions: The Ultimate Guide To Understanding

Posted by Liz Sujka on 12/8/17 1:54 PM

What are contact centers? How does it pertain to business operations?  These are great questions that require some insight we have provided to you here, before venturing down the path of choosing the best contact center solutions to incorporate into your business phone system. 

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Topics: Customer Service, Contact Center

5 Ways Unified Communication Improves Contact Centers

Posted by Courtney Black on 8/2/16 1:06 PM

Did you know that unified communications (UC) has the ability to break down all walls of communication within an organization- especially when used in a contact center? Implementing UC in a contact center increases agents ability to meet the customer needs by 78%. Transform your current contact center to better utilize your human capital and reach problem resolution faster.

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Topics: Unified Communications, Contact Center