In today's day of unified communications and integrated telephony, is it really still necessary to have a documented call flow? Well the answer is...
Every day we see something being invented, a new phone or an app. All of this new technology seems to make tasks so much easier. Think about the time it took us to drive and find what we were looking for...(remember calling a store to see if they had what we wanted? With amazon, it is almost a complete thing of the past).
“My dial tone sounds fine, the phone rings, it’s paid for, we invested in the best.” Is what most of you are saying to yourself but that phone system was the "best" five years ago. Think about how far your cellphone has come in the last 3-5 years... it is no different for how far the business phone system has come.
Are you no longer investing in your current communications system?...Have you curtailed expenditures on your existing systems? If that’s the case, you’re not alone and there are countless reasons why people don’t spend money on their current equipment.
Do you still use a rotary dial phone in either your personal or work life? Of course not, but why? The answer is simple - there are newer, better, faster, and more convenient ways to communicate. For businesses looking to upgrade or replace their telephone system, considering the right access network is just as important as other obvious considerations you may have. So the question is, SIP trunking or ISDN?