How to work your way through the Holiday Season...

Posted by Megan Zenger on 12/15/16 4:39 PM

Holidays can be a stressful and overwhelming time for everyone. With deadlines approaching and endless shopping lists, it can be easy to get caught up in projects and forget that the holidays are a time to unwind and relax with family and friends. Though it is important to still meet deadlines and complete work, there are several ways to make this time of year fun for workers. Below are 4 ways we are unwinding during this holiday season. 

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Topics: Insider

Great Customer Service - All Starts with a Phone Call

Posted by Liz Sujka on 12/12/16 1:06 PM

Put yourself into a local buying mindset.  Now, what is the first thing you do when you need to find out if a store has what you need? Perhaps you check their website, but if you can't find the answer fast enough- you pick up the phone. Maybe you googled them to find out their hours or location information, but out of all the ways we connect with a business, when it matters most and you need an answer what do you do?  You guessed it - you make a phone call. 

 

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Topics: Customer Service

Are you still Digital in an IP world?

Posted by Liz Sujka on 12/5/16 11:47 AM

One of the most enlightening things I have learned lately by talking to potential customers is that, Cat 3 - digital phones, digital systems can be a real and necessary part of the infrastructure landscape.  Not entirely surprising, because of their rock solid performance.  But, with manufacturer support and parts for these systems phasing out, sometimes the options can seem bleak.  

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Topics: Telephony, telephony migration

VoIP Security Threats - What can I do?

Posted by Liz Sujka on 11/29/16 9:08 AM

There's no question that there are benefits to moving to VoIP.  Cost savings is one of the major drivers for this transition to a converged network.  Other movations are flexibility, scalability, and feature sets that a network managed telephony platform can provide, but... IS VoIP SECURE?

"The security threats cause even more concern when we think that VoIP is in fact replacing the oldest and most secure communication system the world has known - POTS (Plain Old Telephone System)."

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Topics: VoIP

Hosted VoIP vs. Hosted PBX

Posted by Christina Aguglia on 11/18/16 1:02 PM

Itching to know the difference between a hosted VoIP phone system and a hosted PBX phone system?!

Well wait no further! Essentially... 

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