Despite multiple features such as; instant messaging, email, and video conferencing- the typical user in a business communications environment still primarily rely on voice as a vital part of their daily operations. But did you know some organizations are still using traditional PSTN phone systems? Crazy, right?!
Using a legacy phone system aka: "older technology" such as PSTN, will inevitably make your business run into 4 main problems sooner than later. Never fear - upgrading to a VoIP system can solve all these problems!- Limited Scalability & Capacity
Good news is your company is growing. The bad news is your business has likely outgrown its infrastructure. This means it's going to need a system that has the capabilities of handling added call volume, extensions, and data transfer. With a traditional system adding new office locations can be a nightmare. Unless you have VoIP, then there is no extra hardware needed because your employees are on the same IP network- saving you time and money! With a traditional system, adding new lines for employees can take several weeks to install. With a VoIP system, the process only takes minutes.
- Inadequate Features & Functionality
The ability to escalate a customer's issue to the resource in the correct department without playing phone tag is a crucial business function! Why you ask? Simple, companies with VoIP phone systems have the ability to enable Unified Communication (UC tools). UC delivers a common set of communications applications that allows users to speed up their ability to get in touch. Faster time to resolutions creates the potential for superior customer service every time. Instant messaging, presence indicators, video chat, and screen sharing are features that enhance the user experience and boost user productivity by 35%! Without a VoIP system, these features aren't even an option :(
- Obsolete Hardware & Support
As newer, cutting edge technology becomes available, antiquated business phone systems become "end-of-life" systems. A problem that is typically associated with having a legacy system is the increased difficulty in part replacement and/or repair- making the cost of repairs and maintenance overwhelming. In addition to the cost of support, the technicians trained on these older systems are retiring and skill is becoming harder to find and more expensive to hire.
- Costly Monthly Charges
Every business' primary directive is to make money. That monthly phone bill that vaguely resembles a hard copy of War and Peace isn't adding to your bottom line. After adding all the hidden service fees, taxes, and long distance costs, switching to VoIP can result in a substantial monthly communications savings. As opposed to on-premise, consider a Hosted VoIP Solution as an alternative that still provides a full-feature phone system, but can be installed and running within hours and with no upfront hardware costs.
If you read through these 4 problems VoIP solves and thought "Wow, this is way too familiar," it's time to consider the upgrade to VoIP. Your business phone system is the backbone of your company's operations, and for your customers, it needs to be functional. It may be time for you to invest in a new phone system that scales to meet your needs, has the capability to add on UC features, and simplifies maintenance.
Remove risk and formulate a migration plan! Talk to an expert today!
