Despite multiple newer features such as; instant messaging, email, and video conferencing- the typical user of a business communications system still primarily relys on voice as a vital part of their daily operations. Some businesses are still using traditional PSTN phone systems! Crazy, right?Using an older technology such as PSTN will inevitably make your business run into 4 main problems sooner than later. Never fear - upgrading to a VoIP system can solve all these problems!
- Limited Scalability & Capacity
Good news is your company is growing. The bad news is your business has likely outgrown its infrastructure. This means its going to need a system that has the capabilities of handling added call volume, extensions, and data transfer. With a traditional system adding new office locations can be a nightmare. Unless you have VoIP, then there is no extra hardware needed because you're employees are on the same IP network- saving you time and money! With a traditional system, adding new lines for employees can take several weeks to install. With a VoIP system the process takes just minutes.
- Inadequate Features & Funcitonality
The ability to route customers to the correct department without playing phone tag is a crucial business function! Why you ask? Simple, companies with VoIP phone systems have the ability to enable Unified Communication tools. UC delivers a common set of communications tools that can allow your users to speed up their ability to communicate. Creating the potential for superior customer service. Instant messaging, presence indicators, video chat, and screen sharing are features that enhance the customer experience and boost user productivity by 35%! Without a VoIP system these features aren't even be an option :(
- Obsolete Hardware & Support
As newer, cutting edge technology becomes available antiquated business phone systems become end of life. A typical problem that arises with having a legacy system is the difficulty in finding parts. Making the cost of repairs and maintenance overwhelming. In addition to the cost of support, the technicians trained on these older systems are retiring and skill is becoming harder to find and expensive to hire.
- Monthly Charges
Every business's prime directive is to make money. That monthly phone bill that vaguely resembles a hard copy of war and peace isn't adding to your bottom line. With hidden service fee's, taxes, and long distance costs, switching to VoIP can result in a substanial monthly communications savings. Choosing a Hosted VoIP Solution can even provide you with a full feature phone system that can be installed and running within hours and with no up front hardware costs.
If you read through these 4 problems and thought "Wow, this is way too familiar" it's time to consider the upgrade to VoIP. Your business phone system is the backbone of your company's operations and for your customers, it needs to be functional. It may be time for you to invest in a new phone system that scalable, feature filled, and simpler to maintain.