Growing up I used to love rushing home from school to call my friends on our house phone. I was just with them and yet, I had so much to talk about when it was my turn to use the phone. I would spend hours hiding from my parents while I gossiped about so and so on the football team or that one teacher who totally ruined my class average in Trigonometry. So - why am I now 21 years old and absolutely despise talking on the phone?
This week, I finally conclude my time as a Marketing and Communications Intern at Ronco Communications. Boy, what a ride it has been! I came here with very high hopes and Ronco exceeded my expectations by far. Working here in their marketing department has not only been transcendently helpful in terms of excelling my skillset, but also so much fun and extremely rewarding. Working side by side with Liz, Christina and Emmi has been such a pleasure and I have acquired some great connections, and even more importantly friendships, along the way.
Okay, so that is a pretty brazen statement, but it did bring my world closer together. How you ask? Well for a time in my career as the IT Director, I managed an awesome group of over 25 technicians. These guys are top of the line techies that worked in various locations at all times of the day. Their responsibilities ranged, but all my responsibility of management didn’t. [Smile if you’ve been there…] So – how do you keep a team of hardworking employee’s together if they aren’t really together? – You’ve got it, instant messaging (IM)!
Topics: Unified Communications
Legacy telephony has long been the root of our communications system for generations. Needless to say, there is always room for improvement and for change. As time has gone on and as technology has proven to be a significant influence over our lives, there has been many changes in how our communications are delivered and how they serve us. VoIP (Voice over Internet Provider) and Unified Communication (UC) represent two of these changes that have had impacted our daily communications with one another. Since business has moved past legacy telephony, it will be necessary to consider these solutions. So how are you supposed to know which way to go? It is important to get outside of your office and consider not only the needs of the business needs, but also the culture that supports it.
A commonly overlooked factor for achieving the greatest ROI on any business communications solution is found within system implementation. It is critical that the system functions correctly from the start and that adoption is obtained by all users. To make this possible here is The 5 MOST Important Steps for Deployment Success. Begin these steps through a deep and critical business analysis, paying close attention to external perspectives from the view of the customer and the competition. And they go for all deployment options: Premise, Host, and Hybrid!
The implementation styles of either integrated or isolated systems directly impact user adoption and therefore the overall success of the business communications solution. A fully integrated system does have a larger up front cost, but when you think about long-term value it pays for itself. If you are a rapidly growing company that is still on the same phone system from day one, then you need to think about how an ad-hoc delivery effects the users as well as the budget. Costs associated with a fractured business process alone have a dramatic impact on the bottom line.