In order to develop a unified communications (UC) strategy for your company, you have to do your research. The most important features in UC are often overlooked or understated at first...
When you are looking for a new phone system for your business, remember to consider not only the features that the phone system boasts but - how you can apply those enhancements to your users. In our experience - one of the biggest challenges of implementing a new system is mapping the transition from "how it used to work" to "how it works now"- but rest assured that you can most certainly teach an old dog new tricks. That is something that almost always requires a bit of time and patience- not to mention a bit of flexibility on the user's side.
It is clear that many trends in business are changing as time goes on and as technology evolves. With change becoming a constant, how we communicate with one another is also in flux. Keeping in touch with new ideas is not only necessary to set you apart from your competiton, but to bring these new innovations to your customer experience. In the first part of our series, we will discuss the 3 most common types of communication in the workforce--Voice, Data, and Video
It's kind of funny to ask but, what would life be like without texting? Could you even imagine buying a brand new mobile phone today that didn't have any measure of texting capability? NO... and why you ask? It's because the world processes things at different speeds these days. There's a certain expectation that comes with instant messaging and typically that is fast and easy communication-a simple message requiring a simple response without having to lift up a handset.
Video collaboration is changing the way we do business all around the world. Utilizing video conference meetings improves business process and connectivity in more ways than one. It's becoming an essential tool in business and has improved many aspects of the way we work.
Social media users no longer discriminate by age, in 2016 more people are utilizing social media now than ever. Today, customers are purposefully engaging with brands, interacting on different platforms to give feedback to other brand users and even the brand or company itself. Without social media pages, brands are missing a valuable way to relate and communicate with customers. Below are 4 key reasons companies and brands should have social media pages:
Topics: UC Features