Contact Center Solutions: The Ultimate Guide To Understanding

Posted by Liz Sujka on 12/8/17 1:54 PM

What are contact centers? How does it pertain to business operations?  These are great questions that require some insight we have provided to you here, before venturing down the path of choosing the best contact center solutions to incorporate into your business phone system. 

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Topics: Customer Service, Contact Center

4 Best Practices During Telecom Outages

Posted by Emmi Sauls on 9/8/17 10:18 AM

Whether it's a natural disaster or a troubled connection, it can be difficult to find the best way to let your customers know what is going on during communication outages. Regardless of your approach, here are four recommended practices that your company can put into place to ensure that your connection is successful when needed the most. 

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Topics: Customer Service, Maintenance Services, Managed Services

How Tech Improves the Business World

Posted by Morgan Hurley on 6/16/17 12:13 PM

 

Technology is the basis of our business world. As it advances, so does the way we live our everyday lives. Before all of these technological advances, the way we did business was not only significantly slower, but less productive and efficient. Information is now instantaneous and at the palm of our hands at every minute. With all of these advancements, it is easier to communicate, get our name, brand and message out to the public and satisfy the needs of customers all while figuring out what areas our businesses needs to improve in.

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Topics: Customer Service, Networking Solutions, Technology, Communications

Calling It Quits?

Posted by Morgan Hurley on 5/18/17 11:32 AM

Everyone runs into problems in the workplace. Whether your staff isn't up to par, a package doesn't go out on time or you don't get the approval for funding you worked so hard for. But what happens when you're having problems with a vendor and/or service provider partnered with your company? There are many times where we ask ourselves what to do in a situation like this. However, it is important to keep in mind that there are many solutions to these problems. In the case where your current service provider is not living up to their promises, they aren't fast enough for your liking, or they are too expensive, you must make the decision to look elsewhere. So how do you know when it's time to "break up" with a bad vendor? Let's take a look...

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Topics: Customer Service, Communications, Business Relationships

Protecting Your Brand Through Your Phone System

Posted by Liz Sujka on 4/4/17 10:31 AM

Brands take time to build, make sure your communications system protects your investment. Don't let your employees walk off with your customers and profits. As a business you work very hard to build and protect your brand.  Everything you do, is a part of your brand; from your logo all the way to the clothing that your employee's wear.  It is your image and likely the singular most valuable asset to your organization.  "Now, what’s that have to do with a phone system?"  You may ask...
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Topics: Unified Communications, how UC can benefit your organization, Customer Service

Great Customer Service - All Starts with a Phone Call

Posted by Liz Sujka on 12/12/16 1:06 PM

Put yourself into a local buying mindset.  Now, what is the first thing you do when you need to find out if a store has what you need? Perhaps you check their website, but if you can't find the answer fast enough- you pick up the phone. Maybe you googled them to find out their hours or location information, but out of all the ways we connect with a business, when it matters most and you need an answer what do you do?  You guessed it - you make a phone call. 

 

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Topics: Customer Service