Enhance Workplace Performance With 5 Phone System Features

Posted by Liz Sujka on 11/7/17 1:53 PM

When you are looking for a new phone system for your business, remember to consider not only the features that the phone system boasts but - how you can apply those enhancements to your users.  In our experience - one of the biggest challenges of implementing a new system is mapping the transition from "how it used to work" to "how it works now"- but rest assured that you can most certainly teach an old dog new tricks.  That is something that almost always requires a bit of time and patience- not to mention a bit of flexibility on the user's side. 

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Topics: UC Features, Communications, Avaya IP Office

5 Tips to Improve VoIP Call Quality Issues

Posted by Courtney Black on 7/3/17 10:34 AM

Sick of sounding like Adele? "Hello... Can you hear me?" If the first 20 seconds of a service call spotty connection both parties end up frustrated and start the call off on a bad note... don't want that! Here are 5 Tips to keep your calls in tip top shape! (aka how to improve VoIP call quality issues)

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Topics: Telephony, Networking Solutions, Communications

Why doesn't my instant messaging client indicate I am on the phone?

Posted by Liz Sujka on 6/27/17 11:09 AM

Ok - imagine this, it's your first day starting in a new position and when you get to your desk and you begin your training, you are trained on one application (client) for instant messaging and presence, and then separately you are shown how to use your phone system.  But... there is an odd thing happening, when you pick up your phone and make a call, for some reason, it doesn't change your presence to show you are on the phone...?  Hmm, that is odd you think, "Why doesn't my instant message and presence client indicate that I am on the phone?"  

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Topics: Communications

How Tech Improves the Business World

Posted by Morgan Hurley on 6/16/17 12:13 PM


Technology is the basis of our business world. As it advances, so does the way we live our everyday lives. Before all of these technological advances, the way we did business was not only significantly slower, but less productive and efficient. Information is now instantaneous and at the palm of our hands at every minute. With all of these advancements, it is easier to communicate, get our name, brand and message out to the public and satisfy the needs of customers all while figuring out what areas our businesses needs to improve in.

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Topics: Customer Service, Networking Solutions, Technology, Communications

My Time Here at Ronco

Posted by Morgan Hurley on 6/13/17 12:30 PM

This week, I finally conclude my time as a Marketing and Communications Intern at Ronco Communications. Boy, what a ride it has been! I came here with very high hopes and Ronco exceeded my expectations by far. Working here in their marketing department has not only been transcendently helpful in terms of excelling my skillset, but also so much fun and extremely rewarding. Working side by side with Liz, Christina and Emmi has been such a pleasure and I have acquired some great connections, and even more importantly friendships, along the way. 

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Topics: Unified Communications, Communications, Business Relationships

Calling It Quits?

Posted by Morgan Hurley on 5/18/17 11:32 AM

Everyone runs into problems in the workplace. Whether your staff isn't up to par, a package doesn't go out on time or you don't get the approval for funding you worked so hard for. But what happens when you're having problems with a vendor and/or service provider partnered with your company? There are many times where we ask ourselves what to do in a situation like this. However, it is important to keep in mind that there are many solutions to these problems. In the case where your current service provider is not living up to their promises, they aren't fast enough for your liking, or they are too expensive, you must make the decision to look elsewhere. So how do you know when it's time to "break up" with a bad vendor? Let's take a look...

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Topics: Customer Service, Communications, Business Relationships