Have you ever picked up the phone to make a call and you were greeted by silence- no dial tone? And then, when you reached out to your telecom provider, the representative’s verbiage was so left field you wondered if you’d be better off waiting for it to just start working again? We get it...
Technical innovation has moved at an unprecedented rate and it can become nearly impossible to keep up with telecom management. With all of the technical lingo thrown around by the industry’s personnel, it has become easier and easier for information to go right over your head. Whether we’re discussing the differences between WAN and LAN, how trunks are related to both, or the importance of backhaul, some of us just have no clue what’s going on.
Picture this: You are on the phone with your local dispatcher explaining a high priority system crash that needs to be tended to right away. You’ve got a business to run and your phones don’t work—something has to be done and fast! The first question you’re asked is if the system is at the current patching level. You have no idea what that means and that just adds on to your frustration, right? Learning some basic telecom jargon can help bridge that gap between you and the dispatcher—and then you and the technician who comes to save the day.
We’ve compiled a list of 22 acronyms and terms most commonly used in the telecom industry to reduce the amount of time you’ve allocated to decoding and provide for a more efficient relationship with your telecom experts. Have a few terms you’d like for us to define? Send them over and we’ll be happy to include them in future posts!