Protecting Your Brand Through Your Phone System

Posted by Liz Sujka on 4/4/17 10:31 AM

Brands take time to build, make sure your communications system protects your investment. Don't let your employees walk off with your customers and profits.
As a business you work very hard to build and protect your brand.  Everything you do, is a part of your brand; from your logo all the way to the clothing that your employee's wear.  It is your image and likely the singular most valuable asset to your organization.  "Now, what’s that have to do with a phone system?"  You may ask...
Read More

Topics: Unified Communications, how UC can benefit your organization, Customer Service

Great Customer Service - All Starts with a Phone Call

Posted by Liz Sujka on 12/12/16 1:06 PM

Put yourself into a local buying mindset.  Now, what is the first thing you do when you need to find out if a store has what you need? Perhaps you check their website, but if you can't find the answer fast enough- you pick up the phone. Maybe you googled them to find out their hours or location information, but out of all the ways we connect with a business, when it matters most and you need an answer what do you do?  You guessed it - you make a phone call. 

 

Read More

Topics: Customer Service