Calling It Quits?

Posted by Morgan Hurley on 5/18/17 11:32 AM

Everyone runs into problems in the workplace. Whether your staff isn't up to par, a package doesn't go out on time or you don't get the approval for funding you worked so hard for. But what happens when you're having problems with a vendor and/or service provider partnered with your company? There are many times where we ask ourselves what to do in a situation like this. However, it is important to keep in mind that there are many solutions to these problems. In the case where your current service provider is not living up to their promises, they aren't fast enough for your liking, or they are too expensive, you must make the decision to look elsewhere. So how do you know when it's time to "break up" with a bad vendor? Let's take a look...

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Topics: Customer Service, Communications, Business Relationships

Protecting Your Brand Through Your Phone System

Posted by Liz Sujka on 4/4/17 10:31 AM

Brands take time to build, make sure your communications system protects your investment. Don't let your employees walk off with your customers and profits.
As a business you work very hard to build and protect your brand.  Everything you do, is a part of your brand; from your logo all the way to the clothing that your employee's wear.  It is your image and likely the singular most valuable asset to your organization.  "Now, what’s that have to do with a phone system?"  You may ask...
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Topics: Unified Communications, how UC can benefit your organization, Customer Service

Great Customer Service - All Starts with a Phone Call

Posted by Liz Sujka on 12/12/16 1:06 PM

Put yourself into a local buying mindset.  Now, what is the first thing you do when you need to find out if a store has what you need? Perhaps you check their website, but if you can't find the answer fast enough- you pick up the phone. Maybe you googled them to find out their hours or location information, but out of all the ways we connect with a business, when it matters most and you need an answer what do you do?  You guessed it - you make a phone call. 

 

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Topics: Customer Service