Courtney Black

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Recent Posts

5 Ways Unified Communication Improves Contact Centers

Posted by Courtney Black on 8/2/16 1:06 PM

Did you know that unified communications (UC) has the ability to break down all walls of communication within an organization- especially when used in a contact center? Implementing UC in a contact center increases agents ability to meet the customer needs by 78%. Transform your current contact center to better utilize your human capital and reach problem resolution faster.

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Topics: Unified Communications, Contact Center

Pros and Cons: On-Premise Phone Systems

Posted by Courtney Black on 7/28/16 12:09 PM

On-premise phone systems are sometimes what people refer to as a PBX system. Basically an on-premise system references the location where the Central Processing Unit for the system is located.  It also indicates that the system is owned and maintained within the user's infrastructure. Before deciding whether or not an on-premise phone system is the best plan for your business it is best to take a look at the pros and cons.

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Topics: Telephony

Pros and Cons: Cloud Based Phone System

Posted by Courtney Black on 7/28/16 12:09 PM

Cloud based phone systems enable a business to have a fully functional phone service without the need for purchasing the "back end" hardware by connecting to that "back end" through the Internet. The days of having to allocate a capital expenditure for PBX systems are long gone. A virtual system can do all that a physical system can- more efficiently, more cost effectively, and with 24/7 support capabilities. Do you really know what the benefits of a cloud based phone system are for you and your business? What about the potential drawbacks? Take a look at the biggest pros and cons of a cloud based service.

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Topics: Telephony

5 Top UC Features That Your Team Needs

Posted by Courtney Black on 7/21/16 2:13 PM

By now you know that having a unified communications system in the workplace is a must. So you're more than likely tired of reading the lists of all the features that UC offers. But are you aware of the problems some of the features UC will solve for your team?

 

 

 

 

 

 

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Topics: Unified Communications, UC Features, UC

6 Ways to Increase Productivity at Work

Posted by Courtney Black on 7/18/16 1:30 PM

There are only so many hours in a day making it crucial to have the skills to make the most out of your time. To be productive in todays workplace you either have to work longer hours or work harder- if you’re anything like me, you prefer the latter.

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Topics: Insider