This blog has been the hardest to write for me by far. Not the ones about all the telephony and SIP trunks and unified communication, but the one that I am talking about my summer experience in Tonawanada, NY.
Did you know that unified communications (UC) has the ability to break down all walls of communication within an organization- especially when used in a contact center? Implementing UC in a contact center increases agents ability to meet the customer needs by 78%. Transform your current contact center to better utilize your human capital and reach problem resolution faster.
Topics: Unified Communications
I have spent a great deal of time here at Ronco. I have had the opportunity to work with some pretty amazing people. Having held many roles, I feel compelled to share some of my favorite behind the scenese reasons that differentiate our service.
On-premise phone systems are sometimes what people refer to as a PBX system. Basically an on-premise system references the location where the Central Processing Unit for the system is located. It also indicates that the system is owned and maintained within the user's infrastructure. Before deciding whether or not an on-premise phone system is the best plan for your business it is best to take a look at the pros and cons.
Cloud based phone systems enable a business to have a fully functional phone service without the need for purchasing the "back end" hardware by connecting to that "back end" through the Internet. The days of having to allocate a capital expenditure for PBX systems are long gone. A virtual system can do all that a physical system can- more efficiently, more cost effectively, and with 24/7 support capabilities. Do you really know what the benefits of a cloud based phone system are for you and your business? What about the potential drawbacks? Take a look at the biggest pros and cons of a cloud based service.
It's time, you're finally going to update your legacy system. You're ready to make the jump to VoIp but there's so much you need to know. With so many functional and financial advantages offered by VoIP, selecting a service is one of the most critical and difficult IT decisions your company is going to face.
By now you know that having a unified communications system in the workplace is a must. So you're more than likely tired of reading the lists of all the features that UC offers. But are you aware of the problems some of the features UC will solve for your team?
From conferencing with remote workers to recording voicemails to text, these are the 5 top UC features that will solve your teams problems:
Topics: Unified Communications
There are only so many hours in a day making it crucial to have the skills to make the most out of your time. To be productive in todays workplace you either have to work longer hours or work harder- if you’re anything like me, you prefer the latter.
Despite multiple newer features such as; instant messaging, email, and video conferencing- the typical user of a business communications system still primarily relys on voice as a vital part of their daily operations. Some businesses are still using traditional PSTN phone systems! Crazy, right?
Table manners, social etiquette, and bedside manners- You’ve heard of these, but have you heard of unified communications etiquette? You should probably learn them now so you aren't like "that guy" who uses the entree fork before the salad fork.