To get the most out of your UC investment we have found the implementation of a usage and adoption program to be essential in teaching your employees first how to use the communication tools, and second to learn how it can benefit them.Image courtacy of itmaniaus.com
Choosing between an on-site or cloud based phone system can be a challenge to say the least. No two businesses are exactly the same and no one solution will fit all business models. One business may benefit from the
Businesses that strategize their collaboration efforts all share a common goal- to improve the overall engagement on the platforms they currently have in place today, or to supplement them with newer compatible technologies that will increase overall collaboration.
Your phone system is a lifeline to your customer base - that idea is well understood. In todays phone market the next question is, "Do I need Unified Communications or do I just need a voice solution?" In order to be able to answer that question, let's ask ourselves - what is unified communications (UC)?"
This blog has been the hardest to write for me by far. Not the ones about all the telephony and SIP trunks and unified communication, but the one that I am talking about my summer experience in Tonawanada, NY.
Did you know that unified communications (UC) has the ability to break down all walls of communication within an organization- especially when used in a contact center? Implementing UC in a contact center increases agents ability to meet the customer needs by 78%. Transform your current contact center to better utilize your human capital and reach problem resolution faster.
Topics: Unified Communications
I have spent a great deal of time here at Ronco. I have had the opportunity to work with some pretty amazing people. Having held many roles, I feel compelled to share some of my favorite behind the scenese reasons that differentiate our service.
On-premise phone systems are sometimes what people refer to as a PBX system. Basically an on-premise system references the location where the Central Processing Unit for the system is located. It also indicates that the system is owned and maintained within the user's infrastructure. Before deciding whether or not an on-premise phone system is the best plan for your business it is best to take a look at the pros and cons.
Cloud based phone systems enable a business to have a fully functional phone service without the need for purchasing the "back end" hardware by connecting to that "back end" through the Internet. The days of having to allocate a capital expenditure for PBX systems are long gone. A virtual system can do all that a physical system can- more efficiently, more cost effectively, and with 24/7 support capabilities. Do you really know what the benefits of a cloud based phone system are for you and your business? What about the potential drawbacks? Take a look at the biggest pros and cons of a cloud based service.
It's time, you're finally going to update your legacy system. You're ready to make the jump to VoIp but there's so much you need to know. With so many functional and financial advantages offered by VoIP, selecting a service is one of the most critical and difficult IT decisions your company is going to face.